Case Study
Developed and delivered tailored training programs on ServiceNow applications for the client company, their global enterprise customers, partners, and internal teams, ensuring seamless adoption and expertise.
The information technology and solutions division of the Samsung Group. The company specializes in IT services, solutions, and consulting, driving digital transformation through innovative technologies such as cloud computing, AI, big data, and IoT.
Industry: (Education Tech, IoT)
Company: Large manufacturer of electronics
Headquarters: USA
Cooperation period: 3 month
Employees: 260000+
Website: NDA
Our team successfully delivered two fully customized training programs designed specifically for ServiceNow Consultants and Developers. The project included developing an end-to-end learning management solution, which encompassed:
Setting up an LMS system for efficient training management.
Additionally, we provided instructor-led trainigns and conducted initial trial lectures.
The client had already developed an application that formed the basis for their training program. However, as the application underwent updates during the project, our team had to continuously adapt the training materials to reflect the latest functionality and incorporate new sections. The challenge was not only to create high-quality training materials but also to ensure they remained aligned with the evolving product, enabling effective knowledge transfer to both consultants and developers.
We developed two distinct training tracks tailored to the unique needs of ServiceNow Consultants and Developers.
A fully customized LMS (Learning Management System) was implemented to streamline training delivery.
We prepared trainers through tailored workshops and
conducted initial trial lectures to ensure the training
materials resonated with the audience and achieved the
desired outcomes.
Value for End Customers:
Our customized training programs enhanced software adoption and expertise, delivering measurable value:
For USA
Raphael Holdermann
Co-founder & Chief Customer Officer at Teiva Systems USA
Raphael is a client-focused leader known for his big-picture business vision and entrepreneurial acumen, having successfully launched organizations, turned around challenged businesses and rapidly scaled programs for small to large enterprises in the ServiceNow ecosystem.
Dach region (Germany, Switzerland & Austria)
Kostya Bazanov
Co-Founder & Director at Teiva Systems Germany
Kostya has been developing and extending the business footprint of Teiva Systems in the DACH region. Being a trusted advisor and a ServiceNow solution architect since 2012, he offers reliable and quality business and IT solutions, products, and services to our clients.
Other countries
Oleksii Konakhovych
Co-Founder & CTO at Teiva Systems
Oleksii working with ServiceNow since 2007 and inspired by the opportunity to build a process design and platform architecture. Oleksii using a years of experience to be a few steps ahead of the challenges. Our customer will have the best result and noticeable improvements in the quality of work.