Teiva Systems unlocks the power of the ServiceNow platform to solve business challenges and build valuable solutions. As a ServiceNow Premier Implementation and Technology Partner, we have a mission to deliver excellent products and services on ServiceNow, to attract and grow the best talents, and to work in a supportive and diverse environment. We covered multiple projects developing business applications on ServiceNow. The critical successfactorsfor us are long-standing technology and delivery expertise, flexibility, customer dedication, and respectful company culture. We are proud to work with enterprise-level companies from the USA, Germany, Switzerland, UK, and Israel.
ServiceNow Business Analyst
We are looking for a ServiceNow Business Analyst to join our Teiva Systems Team!
THAT’S WHAT YOU WILL STAND FOR
Work with our customers on analyzing processes.
Map customer business processes and identify pain points and resource requirements.
Compare current state and potential process scenarios.
Generate business value analysis for our customers together with our sales team.
Collaborate across teams to collect inputs and share feedback.
Gathering requirements, and finding out clients’ business needs.
Writing project documentation.
Producing business requirement artifacts.
Hold training sessions for system users.
THAT’S YOUR SKILLS
Experience in BA field from 3+ years;
Experience in writing project documentation and in developing User Stories, and user flows;
Creation of BA artifacts: traceability matrices (decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, UML diagrams, BPMN diagrams, and acceptance test plans;
Knowledge of industry models of business and service processes.
Knowledge of data exchange technologies, and understanding of IT solutions architecture.
Ability to communicate complex ideas effectively — both verbally and in writing — in English.
Fluency in English is a must.
Excellent analytical thinker, and facilitator in each communication.
Understand complex processes, data flows, and reports.
Ability to ask the “right questions”.
Proficient with leading customer meetings.
Proficient in communicating with people on all hierarchical and technical levels.
You are diligent, detail-oriented, and obsessed with quality results.
You have excellent verbal and written communication skills.
AS A PLUS
Experience with ServiceNow. Experience in IT projects implementation.
Experience in the telecom/finance/SaaS industry is a big plus.
WE OFFER TO YOU
Teiva Systems is a Premier Partner of ServiceNow and a fast-growing international company, you can be a part of a fast-growing company with high-level expertise;
Courses of ServiceNow, which you can get in our Training Centre;
Values-driven culture of smart people working together to build something great;
Your opinion, vision, and input will be valued and make a measurable difference;
Very cohesive leadership team with common values;
Fun to work in and a great environment of professionals;
Enormous opportunities for professional and career growth (free courses of ServiceNow);
This exciting market segment with a lot of great opportunities in ServiceNow;
Competitive salary for your level of professionalism with annual reviews;