How can you apply Generative AI in Service Management?
Payment:
Free
Duration:
40-50 min
Tool:
Zoom
Language:
English
Our Speakers
Alexey Klimenko
ServiceNow Architect, Co-Founder & CEO at Teiva Systems USA
Alexey, a tech entrepreneur for 20 years, applies passion for AI, IoT, and automation. Since 2007, a ServiceNow Architect, excelling in Java, .Net, cloud solutions, MDM. Drives innovation, delivering massive value.
Kostya Bazanov
ServiceNow Leading Architect, Co-Founder & Director at Teiva Systems Germany
Kostya Bazanov is ServiceNow's Leading Architect and Technology Advisor since 2011. He acted in various roles such as technical consultant, implementer, solution architect, and team lead in national and global projects and ServiceNow platform rollouts. Kostya is certified in ServiceNow ITSM, Discovery, Event Management, Application Development, and other critical modules and capabilities.
Yehor Samkov
ServiceNow Associate Consultant and Business Analyst at Teiva Systems Germany
Yehor Samkov is a ServiceNow associate consultant and business analyst. He is a part of the implementation and delivery team and supports clients in Germany and Europe on their journey of digitalisation. Yehor explores the potential use cases and best practices of how to apply and adopt technology incl. low-code platforms and Generative AI.
Webinar agenda
1
Generative AI in Service and Operations Management
2
Use Cases
3
Security and Data Privacy
4
Implementation Approach
5
Adoption and Acceptance
6
Learnings and Best Practices
Who is eligible to participate in the webinar
This webinar is designed for everyone who is interested in learning about how enterprises leverage GenAI for better services and operations. For professionals like technology advisors, CIOs, digitalization experts, and service owners, missing out on AI isn’t an option.
The webinars are typically open to a diverse audience, including:
IT Service Managers and Directors:
– Those responsible for overseeing IT services within organizations.
– Interested in optimizing service management processes using AI.
AI Enthusiasts in Enterprise Solutions:
– Professionals passionate about AI applications in enterprise environments.
– Seeking insights into the latest developments, especially in service management.
Enterprise Decision-Makers:
– Executives, CTOs, and decision-makers in enterprises.
– Interested in exploring AI technologies that could become standards in the enterprise landscape
ServiceNow Administrators and Users:
– Individuals actively using or managing the ServiceNow platform.
– Interested in understanding how Generative AI can enhance their ServiceNow experience
ServiceNow Partners and Consultants:
– Partners, consultants, and experts who work with ServiceNow clients to implement and optimize their applications and already existing processes
What attendees can expect to learn by
participating in our webinar
Attending our webinar, you can expect to gain valuable insights and knowledge for various reasons:
1
Deep Understanding of Generative AI in ServiceNow:
Attendees will acquire a comprehensive understanding of how Generative AI can be effectively applied within the ServiceNow platform, delving into its functionalities and capabilities.
2
Real-world Examples of AI Use Cases in Service Management:
The webinar will showcase practical examples of how AI is currently being utilized in real-world service management scenarios, providing tangible use cases that attendees can relate to.
3
Impact on Quality and Speed:
Participants will learn how Generative AI contributes to the enhancement of service quality and the acceleration of operational speed within the ServiceNow environment, fostering efficiency and effectiveness.
4
Insights into GenAI’s Support for Development Activities:
The webinar will highlight how GenAI can support and streamline development activities within ServiceNow, offering insights into its role in facilitating and optimizing various stages of the development process.
5
Exploration of AI’s Role in the Enterprise Landscape:
Attendees will explore the potential for AI, specifically Generative AI, to become a standard in the enterprise landscape, gaining strategic insights into the future role of AI technologies in organizational settings.
Gain Insight into Generative AI with Our Expert
Speakers Before the Webinar
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Christina Kiselova
Senior Business Development Manager
christina.kiselova@teivasys.com Schedule a Meeting