The digital evolution is rapidly gaining momentum. In addition to the most complex industries such as finance, FinTech, and manufacturing, it has already affected travel and recreation. Hotels, ground transportation, airlines, and travel agencies strive to digitize their services to provide consumers with a better experience and make the life of modern people easier and more comfortable. Besides, their profit and market prospects directly depend on this.
According to Skift’s The-2020-Digital-Transformation-Report, travel and hospitality organizations rank digital analytics (43%), front-end customer experience (42%), and e-commerce (41%) at the top of their digital strategy. It means that digital systems that help understand customer needs and improve customer service are the most valued. The list also includes marketing automation (35%), data management platforms, or DMP (27%), AI and ML (23%).
Teiva Systems understands the importance of innovations for customer-centric businesses. We help you automate key business processes and operations to attract new customers and maintain steady audience interest in your services. To this end, we partner with leading enterprise software vendors for ServiceNow, SAP, and Odoo.
AI and ML: software implementation based on intelligent self-learning tools.
The goal is to personalize the user experience, simplify booking tours and trips, and customize services considering customer needs.
Advanced Analytics: Implementation of data mining platforms and predictive model building.
The goal is to optimize current processes, predict new opportunities in business development, and track trends in tourism and hospitality for further use in marketing.
RPA: the automation of repetitive tasks based on robotic technologies (software bots).
The goal is to collect customer data, manage applications, quickly switch between different business tasks, and optimize routine operations.
Recognition Technology: implementation of a system for identifying customers and loyalty program participants based on biometric AI.
The goal is to create a personalized experience, automate the collection of customer data, identify important trends, quickly authorize payments, and improve the security of transactions.
Integrated cost data: Consolidate cost data from multiple sources on a single platform.
The goal is to increase the transparency of end-to-end processes and operations, make informed strategic decisions, integrate with ERP and accounting systems.
Mobile Apps: Deployment of apps with AI elements, such as personalized recommendations, filtering, speech recognition, auto-translation, or chatbots.
The goal is to attract new customers, establish remote communications, obtain data on customer needs, sell electronic tickets and book rooms.
The digitalization of the travel, transport, and hotel business has high investment potential. In a world where more and more consumers are moving to digital technology, it is not easy to run a business without digital communication channels and intelligent applications with 24/7 service access and personalized recommendations.
The introduction of innovative technologies in the tourism and hotel business that will be focused on the consumer allows you to solve the main problem and turn potential customers into regular ones. All thanks to the opportunities offered by AI, ML, predictive analytics, remote identification of the person, and other advanced tools built into software from ServiceNow, SAP, and Odoo.
reduction in the probability of unplanned downtime
increase in income
reduction in the number of manual operations
improvement of maintenance productivity
reduction in personnel load
As a result of the digital transformation of your business, you will create optimal conditions for improving the service, which will expand your customer base and, accordingly, increase revenues and competitiveness in the local and global market.