IT Support Consultant (Coach Level)

Description:

We are Teiva Systems, a trusted ServiceNow provider with more than 15 years of team experience developing products in collaboration with our clients.

With the guidance of our experts and moderators, we collaborate with clients throughout the entire ideation, business validation, and development process, following a well-defined approach. Teiva Product Incubator is a dedicated space for clients’ business goals and ideas. Our services extend beyond idea generation. We also assist in enhancing and accelerating existing products.

Our clients seek to save costs by swiftly validating ideas, generating additional revenue, expanding their resources, or implementing winning go-to-market strategies. In that case, Teiva Incubator is the ideal partner.

We are hiring the best talents to work in Teiva Systems. We work with enterprise-level companies from the USA, UK, Switzerland, Germany, and other EU countries. Our team locations are Europe, Canada, the USA, and the Philippines.

We are seeking a IT Support Consultant (Coach Level) to join our Teiva Systems Team!

Position Overview:


We are seeking a highly responsible and skilled IT Support Consultant (Coach Level) to our team on a part-time basis. This role is perfect for someone with a deep understanding of IT support who can deliver services at an exceptional level of excellence and act as a mentor to others.

Requirements:

• Proven experience in IT support, with a strong technical background;
• Ability to mentor and coach junior team members effectively;
• Excellent problem-solving skills and the ability to work under pressure;
• Strong communication skills, both verbal and written;
• Ability to manage multiple tasks and prioritize effectively;
• Flexible availability for part-time work, including potential on-call hours.

Responsibilities:

• Provide expert-level IT support to clients, ensuring prompt and effective resolution of technical issues;
• Mentor and coach support team members, sharing best practices and guiding them to improve their skills;
• Troubleshoot and resolve complex IT problems, both remotely and on-site if necessary;
• Ensure all support services are delivered with the highest quality and customer satisfaction;
• Maintain detailed documentation of support activities and solutions provided.

Work conditions:

• A dynamic and supportive work environment;
• Opportunities for professional growth and development;
• Competitive compensation package;
• The chance to work with a team dedicated to excellence in IT support.