Case Studies by Teiva Systems: A Well-Experienced IT Company

Slava Trotsenko, CEO, Aug 13, 2026

ServiceNow ITSM Integration for Direct Cross-Instance Ticket Synchronization

A direct ServiceNow-to-ServiceNow integration built to replace a sunsetting middleware bridge between a manufacturer's ServiceNow instance and a group-level ServiceNow fulfillment platform. The integration covers Incident, Change, and Universal Request, backed by a rebuilt master data pipeline and a new error handling and monitoring layer. It replaced the legacy bridge ahead of a hard end of July 2026 sundown deadline.

Kostya Bazanov, Managing Director, Aug 12, 2026

AI-Powered Due Diligence App for ServiceNow TPRM

A ServiceNow scoped application that embeds AI-powered organization and individual screening into Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM)—giving compliance teams faster research, consistent risk scoring, and audit-ready evidence without leaving ServiceNow.

Oleksii Konakhovych, CTO, Aug 11, 2026

AI Case Management App for Student Risk Detection on ServiceNow

Built a GenAI-powered ServiceNow case management application that automatically detects at-risk students, generates explainable AI case summaries, and orchestrates structured advisor interventions through automated workflows, risk scoring, and a dedicated Advisor Workspace.

Oleksii Konakhovych, CTO, Jun 03, 2026

ServiceNow Managed Services & Platform Evolution for Zoomin/Salesforce

Full-cycle L2/L3 support, continuous platform optimization, and agile enhancement delivery for the Zoomin/Salesforce enterprise documentation platform — ensuring 24/7 stability, seamless integrations, and scalable growth across a multi-country enterprise environment.

Kostya Bazanov, Managing Director, May 27, 2026

ServiceNow Test Management 2.0 Customization for SAP Transformation

Implementation and customization of ServiceNow Test Management 2.0 to support a large-scale SAP transformation program — from a tightly scoped feasibility pilot through full-scale rollout and ongoing support & maintenance.

Slava Trotsenko, CEO, May 25, 2026

ServiceNow Managed Services & Platform Evolution for Rimi Baltic

Full-cycle L2/L3 support, agile development, and enterprise integration management for a multi-country ServiceNow ecosystem — ensuring 24/7 platform stability across Estonia, Latvia, and Lithuania.

Oleksii Konakhovych, CTO, May 20, 2026

AI-Powered Password Reset Orchestration App for ServiceNow

A certified ServiceNow scoped application enabling the customer's conversational AI agents to securely orchestrate password reset requests and ITSM request management through native ServiceNow PRD capabilities.

Kostya Bazanov, Managing Director, May 19, 2026

AI-Driven Field Safety & Compliance App for ServiceNow FSM

A scoped ServiceNow Field Service Management application integrated with AI agents and MCP-based Now Assist orchestration — automating safety validation, compliance monitoring, and AI-assisted troubleshooting workflows for field technicians.

Slava Trotsenko, CEO, May 18, 2026

How a Public Sector Organization Streamlines Service Operations with Modern Case Management

A structured demo video series showcasing key functionalities of Customer Service Case Management within a modern Workspace UI — clearly presenting both operational workflows and strategic value in an easy-to-understand, visual format.

Oleksii Konakhovych, CTO, May 15, 2026

ServiceNow Application for Mobile Device, Contract & SIM Lifecycle Management

A ServiceNow Store application integrating the customer's mobile asset management platform directly into ServiceNow — enabling companies to manage mobile contracts, hardware, SIM cards, returns, upgrades, and service requests through a centralized ServiceNow experience.